Advice and Assistance for your IT: MENTZ Customer Support
As a transport authority you must respond to a variety of complex demands every day. MENTZ customer support is there to assist you. We have the tools and know-how to keep your mobility system up and running properly.
Quick assistance with technical issues
24/7 support via the MENTZ hotline when needed
MENTZ can take on operative tasks
Sometimes even the best software does not operate as planned. This can happen when pressure is at its highest, like during timetable changes. Never fear: MENTZ is at your side with competent and expert support. Our second level support quickly assesses and clarifies challenges that arise and investigates the underlying issues – always in close collaboration with our customers.
MENTZ understands that software is not a black box. That is why we document the status of your inquiry in our web-based support portal. So you always know exactly where things stand.
The MENTZ support telephone is your direct line to experts from our support team. This means: no holding the line, no anonymous call center, but rather personal contact to people that know the system, the data and the requirements on the ground. Using remote support tools, your issue can be investigated directly and, in the best case scenario, immediately resolved over the telephone. We are available 24 hours a day, 7 days a week.
MENTZ has many years of experience in the installation, operation and support of complex mobility systems. We regularly assume operative tasks and concentrate our efforts on the automation of processes. This competency frees up resources so that you can focus on the core responsibilities of your operation.
A central task of your daily routine is to connect relevant data sets to one another. Such a large amount of data does not manage itself. This is where MENTZ can help: using powerful tools we efficiently capture and manage even the largest amount of data and amalgamate it when necessary.
Software as a Service (SaaS) has many advantages, especially for transport companies and transport authorities. MENTZ provides the requested software according to the specifications and scales the hosting of the system to fit your needs. The goal is to install a customized system that you do not operate yourself, but rather tap into as a user. Using cloud software, costs and runtime can be individually controlled.