Timetable-like reliability: Disruption information with MENTZ
Construction work, events, vehicle failures, and countless other incidents – as a transportation company or association, you must inform your passengers of planned and unplanned schedule deviations every day. MENTZ’s EMS incident management system supports you reliably in managing disruption information.
Disruption and incident management designed specially for public transportation.
Up-to-date, consistent communication on all channels
Central control of all output channels – from the announcement text to the train destination display
01Monitor incidents02Record route disruptions03Communicate incident notifications04Monitor actions05Use the network map
The EMS homepage enables you to monitor traffic incidents in your area. The dashboard shows current and upcoming incidents and current disruptions, both as a list and as locations on a map.
Record route disruptions
You can record new route disruptions conveniently with the appropriate template. Just select the cause, effect, and affected route. If necessary, stops can be removed from the route and suitable substitute measures, such as replacement bus and taxi services, inserted.
Communicate incident notifications
When creating a disruption or event, use the “Channels” tab to specify how and where incident notifications are to be communicated. Channels have been pre-set, depending on scenario. You can overwrite these settings, however.
As soon as the output channels receive disruption or incident notifications, they generally send feedback. In the “Actions” tab, you can view these feedback messages and see which indicators have already been updated.
Use the network map
As an alternative to the list view, an interactive network map is available to you. Use tabs to choose between individual networks according to means of transport (commuter railway, subway, tram, etc.) and the entire route network. Assets affected by unusual incidents can be assessed more quickly with respect to their spatial context.