How to Book an E-Ticket

The E-ticketing system in the Regensburg Transport Authority (RVV) has been online since the summer of 2017. Passengers are especially fond of the user-friendly operability of the smartphone app. The selected payment service provider, LogPay, a subsiduary of the DBV-Bank SE, is a very experienced company in this market and has officially partnered with MENTZ for this project.

1. Registering as a new customer in the app

First, customers need to register with the ticket shop. Customers are then prompted to enter three types of data: user data, personal data and address information.

Customer account and registration by LogPay

After entering this data, a registration e-mail is sent which contains a link to the LogPay registration. Following the link, the payment method is selected and bank details can be entered. Registration is complete and the screen returns to the app. Users can now purchase tickets.

Selection of ticket in the journey planner or selection list

Tickets are purchased through the journey planner or using the selection list. When buying a ticket through the journey planner, the tickets and price categories valid for that specific trip or trips are conveniently provided to the right. Customers can then select the appropriate ticket.

Credit check by LogPay and delivery of E-ticket

If a customer buys the ticket, a credit check is performed by LogPay. After the customer’s credit standing has been confirmed, the ticket is delivered. Customers receive confirmation of the purchase by e-mail and the option to request a PDF file of the bill.