EMS Keeps Passengers Well-Informed in Sydney

Since November 2021, Transport for New South Wales (TfNSW) has been using MENTZ’s Event Management System (EMS), a powerful yet flexible tool, to quickly and reliably inform passengers of service or route changes. The MENTZ EMS, which is called the “Service Alerts Management System” (SAMS) at TfNSW, ensures that notifications can be sent out within seconds of an incident or event and that customers are informed with identical messages on all channels.